Online Printing FAQs
Why can't I upload my files?
You may have answered "no", or closed the window asking you to install and run the ordering software. This software let’s ScanMyPhotos computers and photo processing equipment communicate with you. Download and follow these instructions to fix the problem
How can I share my photos?
There are three ways to share your photos:
- You can e-mail your images by clicking on the "Share" button to those e-mail addresses you select. The recipient can then view and order the actual photos online from 30MinPhotos.com for 3 weeks.
- You can order photos and enlargements and have it mailed to you or any domestic address you choose. (the same day; weekdays for orders received by 1:00pm (13:00) Pacific Standard Time via US Priority Mail).
- You can arrange to have the order picked up at our facility in Orange County, CA by someone that lives close to our store.
What are the file size requirements?
For best quality prints, we recommend that your image is at least 200 Dpi for the best quality print. If you are not sure of the optimum file size, our bar system will guide you for the best sizes to choose, based on your file size submitted. Images are proportionally sized to fill each standard print size, which may require minor cropping. We cannot shrink your photo to print to an odd size. If you wish to print an odd size, create the image at the size you would like to print and then put it on a larger canvas that matches one of our predetermined photo sizes.
What type of file formats can I send?
You can upload any of these digital photo file types: JPEG (.jpg, .jpeg, .jpe), GIF (.gif), TIFF uncompressed (.tif, .tiff), Windows Bitmap (.bmp), Targa (.tga), Flashpix (.fpx), Kodak Photo CD (.pcd), Exchangeable Image File or EXIF (.jpg), Portable Network Graphics (.png). For the best quality balanced between speed and quality we recommend that JPEG files are used with the least or minimal compression with a minimum of 200dpi and a maximum resolution of 300dpi at the size print requested.
Which web browser should I use?
The look, the feel, and the fun of PhotoCentral are identical on Macintosh and Windows computers using Internet Explorer, Firefox, Safari, or Google Chrome. We DO NOT recommend the use of any Netscape Navigator (Official support for all Netscape client products ended on March 1st, 2008. Please see the announcement for more details.) nor ANY version of Internet Explorer prior to SP2 6.0 due to many small bugs in the programs that cause uploading problems.
Why can't I log-in?
The most common occurance for this is a simple misspelling of the email address or password. Please double check that you entered in your information correctly. If you are sure you have, try using the password retreival link to send your password to your email. If your email is not recognized, more than likely the email address on file is misspelled. Please create a new log-in account and you will have access to our site.
Why am I unable to access my Photo Central Gallery?
There may be a problem with an old uploader or insufficient space. You should do the following:
- Select "Internet Options..." from the Internet Explorer "Tools" menu.
- Select the "General" tab in the Internet Options dialog box.
- Click on the "Delete Cookies..." button.
- Click on the "Delete File..." button.
- Close the Internet Options dialog box and retry accessing your gallery.
Why am I unable to complete my order in Photo Central?
There may be a problem with an old uploader or insufficient space, similar to not being able to access your gallery. You should do the following:
- Close iPhoto
- Use Finder to browse to Applications::iPhoto.
- Hold down the Control Key and click on iPhoto.
- Select Show Package Contents.
- Double click Contents.
- Double click Plugins.
- Drag PhotoCentralExport.iPhoto Exporter to the Trash.
How do I use the Picasa Plug-in?
See the attached pdf file for instructions on using the Picasa plug-in.
Picasa Plug-in Instructions
How do I use the iPhoto Plug-in?
See the attached pdf file for instructions on using the iPhoto plug-in.
iPhoto Plug-in Instructions
How do I remove the iPhoto Plugin?
- Select "Internet Options..." from the Internet Explorer "Tools" menu.
- Select the "General" tab in the Internet Options dialog box.
- Click on the "Delete Cookies..." button.
- Click on the "Delete File..." button.
- Close the Internet Options dialog box and retry accessing your gallery.
Will I lose my original file?
Your original files will not be affected or modified. ScanMyPhotos only makes a copy to upload to our server in the U.S.
How much time does it take to upload photos?
Depending on your internet connection and the size of your files, it could take several minutes per image, or a few seconds. When you click "Upload" a service window will indicate the approximate time to complete the upload. This is one of the reasons we recommend using JPEG files as the smaller the file size, the faster it will be to upload. Just don't compress your files too much as this will affect picture quality.
Are there any size of cropping adjustments made to my photos?
Because these are Kodak-quality photos and enlargements, our service technicians will adjust the color and density of each image to enhance the quality as needed. One thing that cannot be fixed though is proportionality differences since we cannot break mathematical laws. We will attempt to crop disproportioned images the best we can but recommend that if you are concerned with cropping issues that you crop the images to the correct size prior to uploading your images.
Will you print copyrighted material?
Federal copyright laws prohibit duplication or any reproduction of copyrighted materials without a copyright release. You agree that all transmitted images are yours or that you have previously received authorization to reproduce copyrighted materials. You grant 30 Minute Photo permission to reproduce the materials and agree to release 30 Minute Photos Etc. and its employees ("The Company") and will hold no claim against The Company. To complete the order, please confirm that you agree to these terms and that you are permitted to reproduce the transmitted photos in your order.
Is my transaction secure?
We promise to protect your personal information. Any page at 30MinPhotos.com that asks you for personal information is highly secure. We use Authorize.net to process all transactions on our site. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information as well as showing https:// instead of http://. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
How quickly will my order be processed?
Your order will be processed, charge card verified with our secured Sockets Layer (SSL) encryption technology and your Kodak quality photos are typically completed the same weekday it is received. Orders must arrive prior to 14:00 (2 PM Pacific Time) weekdays for same day completion. The completed orders are ready for pickup shortly after you receive a confirmation email, or if you choose it will be mailed that very same weekday via your choice of standard mail delivery, priority mail delivery or overnight FedEx © express service for domestic delivery. The actual rates are displayed on your order page.
How much do prints cost?
All pricing information can be found here.
My question is not answered here. Where can I obtain more information?
You may use our Live Support (banner under our service menu to the left) to instant message with an online support technician, call us at 949-474-7654 during normal business hours or email us at info@scanmyphotos.com.
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